Refund Policy
Return and Refund Policy of Mason's Boutique
At Mason's Boutique, we strive to provide all of our customers with excellent service and an enjoyable shopping experience. Our return and refund policy is carefully crafted to ensure maximum satisfaction, under certain conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, except for promotional items. Sale items are excluded from this guarantee.
No Refunds for Sale Items
Items purchased during sales are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even for incorrect sizing.
Return Shipping Costs
Customers are responsible for the shipping costs when returning items. Mason's Boutique does not cover return shipping fees and is not liable for any costs incurred during the return process.
Return Notification Deadline
Returns must be notified within 30 days after receiving the item. After this period, returns will not be accepted. Please respect this deadline to qualify for a return.
Exchanging Sale Items
Sale items cannot be exchanged, even for incorrect sizing. Please ensure that you select the correct size before making a purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.
Return Process
To start a return, please email info@masons-boutique.com. Once your return is approved, you will receive detailed instructions to complete the return process.
Return Form Requirement
Returns without a completed return form cannot be processed. Please make sure to include this form with your return to ensure proper handling of your request.
Conclusion
Mason's Boutique does everything possible to ensure customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. If you have any questions or concerns, please contact our customer service at info@masons-boutique.com.